The Evolution of Customer Experience: Balancing Personal Service and Technology
Customer experience has always been at the heart of our family business. From the time my great-grandfather, Forrest Knox, walked the streets of Atlanta carrying a leather satchel filled with pest control products, to our 18 locations across the Southeast today, the way we serve people has defined who we are. Over the years, the […]
Servant Leadership in Practice: How Leading Through Service Strengthens Family Businesses
When I think about the principles that have guided our family business for four generations, one idea stands out above all others. Servant leadership. This approach is simple in concept but powerful in practice. It is the philosophy that leadership is not about authority or titles, but about serving others: employees, customers, and the community. […]