The Evolution of Customer Experience: Balancing Personal Service and Technology
Customer experience has always been at the heart of our family business. From the time my great-grandfather, Forrest Knox, walked the streets of Atlanta carrying a leather satchel filled with pest control products, to our 18 locations across the Southeast today, the way we serve people has defined who we are. Over the years, the […]
Servant Leadership in Practice: How Leading Through Service Strengthens Family Businesses
When I think about the principles that have guided our family business for four generations, one idea stands out above all others. Servant leadership. This approach is simple in concept but powerful in practice. It is the philosophy that leadership is not about authority or titles, but about serving others: employees, customers, and the community. […]
Mentorship Matters: How Experienced Leaders Can Shape the Next Generation of Entrepreneurs
When I think about what has helped me grow as a leader, one of the most important influences has been mentorship. Having someone with experience guide you, challenge you, and provide perspective is invaluable, especially in the world of business. In my family, mentorship has been a cornerstone of our success. Each generation has learned […]
Customer Trust in the Digital Age: Lessons from a Family Business
Trust has always been the foundation of our family business. From my great-grandfather, Forrest Knox, walking the streets of Atlanta in the 1920s with a leather satchel full of pest control products, to the 18 offices we operate across the Southeast today, building and maintaining customer trust has been central to everything we do. In […]
Building a Business That Lasts: How Family Legacy Shapes Modern Entrepreneurship
When people ask me what it’s like to run a family business, my answer is always the same: it’s both a privilege and a responsibility. Being part of a multi-generational business isn’t just about continuing a name—it’s about preserving values, serving your community, and building something that can outlast any one person. At Knox Pest […]
The Power of Servant Leadership: Lessons from Four Generations of Family Business
When people ask me what it means to lead a family business, my first thought is always this: leadership isn’t about titles, corner offices, or being the loudest voice in the room. True leadership is about service. It’s about putting the needs of your team, your customers, and your community first—and understanding that your role […]